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Welcome to The Chance Group - Our mission is to optimize the online gaming experience for our players and our partners alike. To this end, TCG strives to develop and maintain a set of standards whereby all of its accredited sites and partners provide the finest systems and utilize the very best practices – thereby resulting in a premium user experience.  

Customer Service - Each TCG-accredited site should maintain real time multilingual customer service as well as a documented dispute resolution process. All participants accept that, as sites accredited by TCG, they are responsible for the maintenance of these requirements. Furthermore, all TCG-accredited sites will be subject to random sample testing to verify that all mediums (e-mail, live chat, and telephone) are being utilized to handle customer inquiries. As well, all accredited sites must ensure that inquiry response times remain within acceptable parameters.

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Privacy - Every site accredited by TCG should ensure that all of its systems, transactions, and personal information is 100% secure and that an effective and easily understood privacy policy is enforced to ensure customer confidentiality. Furthermore, each site is obligated to utilize a third party-accredited eCash provider (such as PayPal, NetTeller, or Pre-Paid ATM) for all transactions.

Maintenance - All TCG-accredited sites maintain that their site is both current and free from any known bugs as they update the dynamic aspect of their site on an ongoing basis – to continue extending the known boundaries of online gaming. All partners requiring additional software, to either be downloaded or used by any member of the online gaming community, will make all arrangements to ensure that these fall under the same parameters as listed above and are the most recent/relevant possible.

If, at any time, a site accredited by TCG is found to be in violation of any requirement, the accredited site will become temporarily unavailable to all TCG partners until full re-compliance is adhered to satisfactorily.

To learn more about the accreditation process or to submit your casino for initial screening with regard to becoming a TCG-accredited site, please send an e-mail with ‘Partnership Inquiries’ in the subject line to feedback@thechancegroup.com

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